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Collections Specialist

Date Posted: 7/13/2017

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Job Description

Collections Specialist


Key Responsibilities

  • The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal oriented collections department.


  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.


  • Accountable for reducing delinquency for assigned accounts.


  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.


  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.


  • Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.


  • Establish and maintain effective and cooperative working relationships with dealers and sales.



Essential Functions



  • Weekly and monthly reporting to direct supervisor


  • Monthly Delinquency notices


  • Processing monthly credit memos and the appropriate reporting


  • High volume phone calls to assigned delinquent customers


  • Manage customers on the shutdown report


  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due


  • Provide excellent & considerate customer service to dealers and sales


  • Internal and External customer interface


  • Participate in team planning meetings


  • Meet defined department goals and activity metrics


Required Skills



  • 3-5 years High Volume Commercial Collections experience.


  • Collecting from Contractors, Schools, Homeowners, Insurance Companies, etc.


  • Knowledge of Billing and Collections procedures


  • Accounts Receivable knowledge/experience a plus


  • Strong attention to detail, goal oriented


  • Experience with QuickBooks a plus


  • Commitment to excellent customer service


  • Excellent written and verbal communication abilities


  • Ability to prioritize and manage multiple responsibilities




We are an equal opportunity employer.

Job Requirements

Collections Specialist

Key Responsibilities


•The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal oriented collections department.



•Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.



•Accountable for reducing delinquency for assigned accounts.



•Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.



•Enlist the efforts of sales and senior management when necessary to accelerate the collection process.



•Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.



•Establish and maintain effective and cooperative working relationships with dealers and sales.

Essential Functions



•Weekly and monthly reporting to direct supervisor



•Monthly Delinquency notices



•Processing monthly credit memos and the appropriate reporting



•High volume phone calls to assigned delinquent customers



•Manage customers on the shutdown report



•Reconcile customer disputes as they pertain to payment of outstanding balances that are due



•Provide excellent & considerate customer service to dealers and sales



•Internal and External customer interface



•Participate in team planning meetings



•Meet defined department goals and activity metrics

Required Skills



•3-5 years High Volume Commercial Collections experience.



•Collecting from Contractors, Schools, Homeowners, Insurance Companies, etc.



•Knowledge of Billing and Collections procedures



•Accounts Receivable knowledge/experience a plus



•Strong attention to detail, goal oriented



•Experience with QuickBooks a plus



•Commitment to excellent customer service



•Excellent written and verbal communication abilities



•Ability to prioritize and manage multiple responsibilities
Posted By: deguilos@ledgent.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Chino, CA
  • Job Type:Construction
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:7/13/2017
  • Contact: Dave Eguilos (909) 466-3584
  • Pay Range: $15.00 - $18.00 Hourly
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Job Reference: B2B Collections Specialist