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Collections (B2B) Specialist

Date Posted: 5/13/2022

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Job Description

Collections Specialist (Business-to-Business)
Location: Phoenix, Arizona 

The Collections Specialist is responsible collecting on past due balances on Commercial (B2B) customer accounts.  The Collector will be assigned a group of customers to monitor and will be responsible for finding creative means to effectively resolve problem accounts.

Primary Duties: 

  • Contacting Commercial customers to secure payment on open items.  Escalate collection contact within the customer's organization until payment or resolution is achieved. 
  • Negotiate settlement of disputed account balances. 
  • Review customer cash flow situation and formulates repayment plans.
  • Utilization of various accounts receivable aging reports to determine past due accounts. 
  • Compiling and sending dunning letters and statements to the customer via email or postal service.
  • Coordinates credit activity with sales, customer service, pricing and operations departments. 
  • Recommends credit deadlines, after conferring with Sales, to customers who do not resolve past due balances. 
  • 2+ years of recent B2B Collections experience  
  • Strong Excel skills required
  • Strong verbal and written communication skills


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Phoenix, AZ
  • Job Type:Accounting
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:5/13/2022
  • Contact: Julie Slade (602) 707-1880
  • Pay Range: $20.00 - $20.00 Hourly
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Job Reference: JO-2205-161168