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Payroll Implementation Specialist - UKG

Date Posted: 4/1/2024

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Job Description

Are you a detail-oriented individual with a passion for client satisfaction and seamless transitions? Join our team as an Implementation Specialist where you'll play a crucial role in onboarding clients onto UKG platform and ensuring their smooth integration into the systems.


Key Responsibilities:

  • Resolve service-related inquiries and concerns promptly and courteously, maintaining a high level of client satisfaction and retention.
  • Schedule and conduct ongoing training sessions with clients to facilitate the implementation of our systems and processes.
  • Provide comprehensive information about our products and services to customers and assist them with the necessary paperwork for intake.
  • Communicate frequently with clients to gather essential business documentation, such as Employer Identification Numbers (EINs).
  • Set up payroll files, including accrual policies and tax agencies, to facilitate new payroll services efficiently.
  • Coordinate initial setup costs and associated fees transparently with clients.
  • Facilitate the first meeting or contact between the client and their designated payroll manager.
  • Cultivate positive working relationships with clients, agencies, and colleagues to uphold our reputation for quality service.
  • Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
  • Train clients on all systems related to payroll processing and employee onboarding.
  • Perform additional duties as assigned by management.


Minimum Qualifications:

  • Associate's degree in accounting, business, or a related field, or equivalent combination of education and experience.
  • Experience in UKG payroll implementation required.
  • Experience working in a payroll bureau required
  • Strong organizational, oral, and written communication skills.
  • Ability to work independently, manage multiple projects, and meet deadlines effectively.
  • Proficiency in Microsoft Excel and Word, as well as experience with accounting software.
  • Exceptional attention to detail and the ability to analyze data accurately.
  • Proven track record in customer service and problem resolution.
  • Excellent written, oral, and presentation communication skills.
  • Customer service-oriented mindset.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:San Diego, CA
  • Job Type:Human Resources
  • Experience:1-2 years
  • Education:2 Year Degree
  • Date Posted:4/1/2024
  • Contact: Angel Navia (858) 257-1085
  • Pay Range: $65,000.00 - $72,000.00 Annually
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Job Reference: JN -042024-363316