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Customer Service (Collections) Clerk

Date Posted: 10/7/2019

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Job Description

Immediate Hires!  Ledgent F&A is currently searching for collections professionals to join a client new to the Tampa Bay Area. If you have a background in customer service and interested in being a part of a growing office -- this is the role for you!  We have 1st (9A-6P) and 2nd (12P-9P) shift openings

Responsibilities

  • Contact customers via telephone to negotiate payment arrangements
  • Utilizing problem-solving and critical thinking skills to find solutions and bring accounts to current
  • Document all transactions with 100% accuracy
  • Identify opportunities to improve the collection processes on behalf of our bank partner and share with the rest of the business
  • Investigate, research, and track consumer information using online skip tracing tools
  • Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Requirements
  • 1 + years of call center/ collections experience required
  • Strong understanding of Fair Debt Collection Privacy Act (FDCPA) preferred
  • Strong written and verbal communication skills
  • Experience in metric-driven environments
  • High School Diploma or equivalent required
  

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Brandon, FL
  • Job Type:Accounting
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:10/7/2019
  • Contact: Ethan Lee (813) 470-7373
  • Pay Range: $14.00 - $16.00 Hourly
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Job Reference: JO-1910-72756