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Collections Specialist

Date Posted: 7/10/2019

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Job Description

We have a immediate need for a  Collections Specialist. In this role you will manage a high volume of incoming and outgoing collections calls to recover outstanding payments and negotiate and track payment plans for delinquent accounts. The Collections Specialist works closely with the rest of the Collections team to find creative ways to secure revenue and cash flow for the business.

Additional responsibilities include:

  • High volume of outbound calls (80-120 calls per day)
  • Recover outstanding payments in a timely manner
  • Negotiate payment arrangements while maintaining a great customer experience
  • Track and follow up on payment plans for delinquent accounts
  • Keep accurate and detailed notes and records of account activities
  • Prepare and distribute aging based reporting daily
  • Provide cash forecasting for assigned customer base
  • Independently investigate and resolve discrepancies
  • Reconcile customer statements, billings and payments
  • Process various forms of payments
  • 2+ years' experience in collections environment
  • Experience working with call volume and collections targets and right deadlines
  • Excellent communication and customer service skills
  • Ability to be polite and compassionate without lacking confidence
  • Strong negotiation and persuasion skills
  • Strong working knowledge of Excel, Word, and Outlook

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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Job Snapshot

  • Employee Type:Temp-to-Hire
  • Location:Middletown, CT
  • Job Type:Accounting
  • Experience:1-2 years
  • Education:Not Specified
  • Date Posted:7/10/2019
  • Contact: Stephanie Smith (860) 524-5573
  • Pay Range: $15.00 - $17.00 Hourly
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Job Reference: JO-1907-64072